Refund policy
The short version
If your order arrives broken, we replace it. You keep the broken piece. We need to see what arrived.
Damaged on arrival
Stoneware is durable in use, breakable in transit. We pack each piece in protective ceramic-safe packaging. Breakage occasionally still happens.
If your order arrives broken, write to support@slowatom.com within 48 hours of delivery with your order ID and a clear photograph of the damaged piece. A short unboxing video helps us process the claim faster, but a photograph alone is enough.
Once your claim is verified:
- We send a replacement of the same vessel and color on our next production run.
- If your color is no longer available, we issue a full refund to your original payment method within five to seven business days.
- You don't need to ship the broken piece back.
Other returns
Each Slowatom piece is made to order in small batches. We don't accept returns for change of mind, incorrect color choice, or any reason other than transit damage. If you're unsure before ordering, write to support@slowatom.com — we'd rather answer the question than send the wrong mug.
Refund timelines
Where applicable, refunds are processed through Razorpay and credited to the original payment method:
- UPI: typically one to three business days
- Debit / Credit card: typically five to seven business days
- Net banking: typically five to ten business days
If your refund hasn't been credited within ten business days of confirmation, write to support@slowatom.com with your order ID.